Refund & Return Policy

Last updated: November 12, 2026

At KBR, customer satisfaction is important to us. We want you to be happy with your purchase.

Return Eligibility

You may request a return if:

  • You received a damaged or defective product.

  • You received the wrong item.

  • Your product has a manufacturing defect.

To qualify for a return:

  • The item must be unused and in its original condition.

  • Original packaging and accessories should be included.

  • You must contact us within [7 days] of receiving your order.

Non-Returnable Items

We generally do not accept returns for:

  • Products damaged due to misuse or improper handling.

  • Items that have been used or altered.

  • Items returned without prior approval.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery with your order number and clear pictures or videos of the issue.

We will review your request and help arrange a suitable solution.

Refunds

Once your return is approved and inspected, we will notify you about the refund.

Approved refunds will be processed through the original payment method where possible, or another mutually agreed method.

Refund processing may take [5–10 business days], depending on the payment provider.

Exchanges

If you receive a damaged, defective, or incorrect product, we will help arrange an exchange, subject to product availability.

Return Shipping

[Specify whether KBR or the customer pays return shipping costs.]

Contact Us

For return or refund requests:

Email: [Your Business Email]
WhatsApp: [Your Phone Number]